United CEO understands entrainment passenger

chicago - Oscar Munoz, the head of the US airline United Airlines, in a letter to his staff indicated that he strongly supports the employees state that a passenger Sunday harshly aircraft worked out in Chicago. 'While I regret the serious situation, you deserve my support.'

Munoz focuses directly to his staff in his letter. 'I'm like you upset because of the incident on Flight 3411 from Chicago to Louisville. Although the investigation is still in progress, I regret the fact greatly. Nevertheless, I welcome all of you and I want you also to ask to do everything possible to continue your work as well as possible. We can learn from this experience. '

The CEO offered via Twitter apologized to the man and that he would like to get in touch with him. 'We want to resolve this. '

The company received the last days to endure a storm of criticism after pictures emerged of a passenger aircraft was dragged off violently. The flight was overbooked and the company was looking for volunteers to take the next flight. Nobody stood up, so a Chinese passenger was randomly assigned. The man was already in his seat and was not going to give to the request.

Much to the dismay of other passengers, the man was met by a pair of security guards from his chair and pulled down the aisle. The man, a doctor, was later re-entry to the flight because of scheduled appointments with patients. When he came on board he was confused and he had blood on his face. Through all the commotion was the flight delayed by two hours.

Munoz focuses directly to his staff in his letter. 'I'm like you upset because of the incident on Flight 3411 from Chicago to Louisville. Although the investigation is still in progress, I regret the fact greatly. Nevertheless, I welcome all of you and I want you also to ask to do everything possible to continue your work as well as possible. We can learn from this experience. '

The CEO offered via Twitter apologized to the man and that he would like to get in touch with him. 'We want to resolve this. '

The company received the last days to endure a storm of criticism after pictures emerged of a passenger aircraft was dragged off violently. The flight was overbooked and the company was looking for volunteers to take the next flight. Nobody stood up, so a Chinese passenger was randomly assigned. The man was already in his seat and was not going to give to the request.

Much to the dismay of other passengers, the man was met by a pair of security guards from his chair and pulled down the aisle. The man, a doctor, was later re-entry to the flight because of scheduled appointments with patients. When he came on board he was confused and he had blood on his face. Through all the commotion was the flight delayed by two hours.

United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0

— United (@united) April 10, 2017