Rain complaints about new site NS
Tech
January 5, 2016 10:35
Two months ago, a first test version of the new railway. nl online. Then, users were given the opportunity to identify any errors and teething. But now the site is now a month really is 'finished', drip of complaints about all kinds of errors, pages that can not be found, awkward navigation and very chaotic parts.
'Renewing the site has had disastrous consequences,' is an exemplary response. 'It looks at the top of the priority list of the NS, but the ultimate goal- informing rail passengers- has completely lost sight of. '
Another announces: 'I think the new planner very clumsy and incomplete. The times of arrival and departure are confusing. And what I find very unpleasant is that you can not see the intermediate stations. 'Ruud Basement:' The old site was ten times better than the new, in terms of clarity and usability. '
In addition, several bugs are reported. As parts disappear spontaneously when clicking and some buttons are not visible, depending on which browser is being used.
That after a test phase are still bugs in the site, is 'to be remarkable,' said Hildebrand Kuyeren of Rail passenger. en. 'It surprises me greatly. Such initial phase is still just perfect to correct errors? 'He may be the complaining about the custom planner imagine. 'It would have been better to continue to offer the old version as well. '
The NS says it all under control. A spokesman is 'pleased how it goes now. The teething problems are real. We are now in a final phase in which some technical things may not work quite right. It is also a very comprehensive site. '
Users are asked to report errors immediately, such as a link failure. 'Then we can take action. 'The officer looks at its say too many positive reactions. 'Part of the criticism may be because visitors must get used to the new look. '
How much was paid for the construction of the website, the NS will not say. 'It is a market rate. '
amsterdam - Many train passengers are not happy with the new website of the Dutch Railways, which was launched just over a month ago. The official NS travelers forum and social media complain disappointed travelers about technical errors and information 'untraceable'.
Two months ago, a first test version of the new railway. nl online. Then, users were given the opportunity to identify any errors and teething. But now the site is now a month really is 'finished', drip of complaints about all kinds of errors, pages that can not be found, awkward navigation and very chaotic parts.
'Renewing the site has had disastrous consequences,' is an exemplary response. 'It looks at the top of the priority list of the NS, but the ultimate goal- informing rail passengers- has completely lost sight of. '
Another announces: 'I think the new planner very clumsy and incomplete. The times of arrival and departure are confusing. And what I find very unpleasant is that you can not see the intermediate stations. 'Ruud Basement:' The old site was ten times better than the new, in terms of clarity and usability. '
In addition, several bugs are reported. As parts disappear spontaneously when clicking and some buttons are not visible, depending on which browser is being used.
That after a test phase are still bugs in the site, is 'to be remarkable,' said Hildebrand Kuyeren of Rail passenger. en. 'It surprises me greatly. Such initial phase is still just perfect to correct errors? 'He may be the complaining about the custom planner imagine. 'It would have been better to continue to offer the old version as well. '
The NS says it all under control. A spokesman is 'pleased how it goes now. The teething problems are real. We are now in a final phase in which some technical things may not work quite right. It is also a very comprehensive site. '
Users are asked to report errors immediately, such as a link failure. 'Then we can take action. 'The officer looks at its say too many positive reactions. 'Part of the criticism may be because visitors must get used to the new look. '
How much was paid for the construction of the website, the NS will not say. 'It is a market rate. '
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