Samsung to court to updates
Tech
January 18, 2016 20:07
Furthermore, more transparency is required on the update policy. Although the manufacturer recently took steps in the right direction, the federation finds still unclear how long is the support. To this end a lawsuit filed against the market leader in smartphones.
The Consumers' Association has been trying since last summer about to get more clarity. In July 2015 a campaign was started to propose to manufacturers of Android phones track software updates available. A survey by the federation found that 82 percent of the tested Samsung phones in the two years after their introduction were not equipped with the latest version of Android. In early December, a demand letter to Samsung.
The company responded by now specify over what period per unit software support is given. In addition, specify whether a device is protected from Stage Fright-security breach. More expensive units that were released last two years, now get a monthly security update. The Consumers' Association believes that this customer has too little guidance. A spokeswoman would not say where the shoe him the most friction. That will become clear during the lawsuit.
Incidentally, Samsung is certainly not the only company where the union is dissatisfied about. The choice to address precisely Samsung is partly determined by its market leadership. If the bond is vindicated, can also expect action other Android manufacturers. Apple is outside the line of fire because the manufacturer supports a long time.
Samsung points out in a comment that she first phone manufacturer in the Netherlands to mention in detail when given a particular model software support. Furthermore, two-thirds of the devices released since July 2013, received a full security update. Only Samsung can not make promises about two years ahead of new operating systems. This is because not long in advance is to say whether the hardware, and in particular the memory for this purpose are suitable.
- The Consumentenbond wants to enforce through the courts that Samsung owners of an Android smartphone to a minimum of two years after purchase provides updates and new operating systems.
Furthermore, more transparency is required on the update policy. Although the manufacturer recently took steps in the right direction, the federation finds still unclear how long is the support. To this end a lawsuit filed against the market leader in smartphones.
The Consumers' Association has been trying since last summer about to get more clarity. In July 2015 a campaign was started to propose to manufacturers of Android phones track software updates available. A survey by the federation found that 82 percent of the tested Samsung phones in the two years after their introduction were not equipped with the latest version of Android. In early December, a demand letter to Samsung.
The company responded by now specify over what period per unit software support is given. In addition, specify whether a device is protected from Stage Fright-security breach. More expensive units that were released last two years, now get a monthly security update. The Consumers' Association believes that this customer has too little guidance. A spokeswoman would not say where the shoe him the most friction. That will become clear during the lawsuit.
Incidentally, Samsung is certainly not the only company where the union is dissatisfied about. The choice to address precisely Samsung is partly determined by its market leadership. If the bond is vindicated, can also expect action other Android manufacturers. Apple is outside the line of fire because the manufacturer supports a long time.
Samsung points out in a comment that she first phone manufacturer in the Netherlands to mention in detail when given a particular model software support. Furthermore, two-thirds of the devices released since July 2013, received a full security update. Only Samsung can not make promises about two years ahead of new operating systems. This is because not long in advance is to say whether the hardware, and in particular the memory for this purpose are suitable.
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