PayPal through the dust after letter to dead woman

PayPal through the dust after letter to dead woman

World July 10, 2018 19:00

london - Payment service PayPal has apologized for an 'insensitive' letter to a dead woman. The company wrote that Lindsay Durdle violated the terms of use by dying, the BBC reports.

Durdle died earlier this year at the age of 37 from the consequences of cancer. Her husband informed PayPal about the death of his wife. Later a letter flopped on the mat in his home in British Bucklebury. The payment service wrote, among other things, that the woman was still owed some £ 3,200 to the company and that legal proceedings might follow.

'We have been informed that you have died. You violate condition 15. 4 (c) of your agreement with PayPal Credit, 'wrote the company. The widower, who also went to the BBC, was told by PayPal that there might be a human or computer error or a bad standard letter.

The payment service has apologized to Durdle's husband and waived the outstanding debt. It is still being investigated what went wrong.

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