andijk - A couple who complained to travel agency TUI that they had been wedged for a total of 9.5 hours between two very fat Americans have received compensation.
The couple was first shipped off with a flower voucher of 15 euros. But after the Haarlems Dagblad ombudsman intervened, TUI offered 250 euros in cash.
Marijke Kramer, her husband and daughter went on a KLM flight to Curaçao through 'a complete hell'. 'That couple was completely stuck between the chairs and hung over to the middle where we had to sit. The cabin crew did not interfere with the situation at all.
Eventually it came to a seat exchange, but food was not possible for the couple from Andijk. 'I could not even bring a fork to my mouth because that awful big fat man was sitting next to me', says Marijke in the paper. To make matters worse, the fat couple also had twins on their lap. The husband of Marijke has therefore stood a time in the full aircraft. There was no other chair available. For safety reasons, he was not allowed to sit on the stewardess's folding chair.
A TUI spokesperson told the newspaper that these problems would normally be resolved during the flight.